WHEN WILL MY ORDER BE SHIPPED?
Orders placed Monday-Friday before 11 AM EST will begin processing the following business day, excluding holidays, and usually ship within 3-5 business days pending availability and credit verification. All orders placed after 11 AM EST will begin processing the next business day. Orders placed on Friday after 11 AM EST will begin processing on the following Monday. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We do not offer Saturday delivery. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS
WHAT SHIPPING METHODS DO YOU USE?
We ship via UPS Ground mail. Once orders are packed and shipped, UPS packages typically take 2-8 days to arrive, International orders typically take 8-14 days to arrive.
- UPS Ground $9.00
- UPS International $20+
- FREE SHIPPING ON DOMESTIC ORDERS OVER $100
HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED?
- ALL MRKT ITEMS ARE FINAL SALE. EXCHANGES/RETURNS ARE NOT ACCEPTED. CMNLS Apparel custom pieces are eligible for returns and exchanges, see below:
You have 15 days to decide if the item is right for you.
We will refund any item(s), provided that the item(s) has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached.
As we are a small business, we do not offer return labels. We will provide a shipping label if needed but the customer is responsible for paying return fees and that fee will be deducted from refund cost.
Products sent for return or exchange should be shipped to our warehouse address:
110 Park Plaza Drive Secaucus, NJ 07094
We cannot be responsible for lost or damaged packages that are sent to us for return or exchange so please retain the tracking reference number when you ship your package. Please package your product carefully when shipping it back to us.
Caps sent back to us in an envelope or mailer will not be accepted. Please use the original box whenever possible.