HOW WILL COVID-19 IMPACT MY ORDER?

  • Due to extra precautions we're taking in our warehouses, it is taking a little longer to process returns. You will receive an email once your return has been processed at our warehouse.
  • You may experience a delay in receiving your package as we’ve implemented additional measures to ensure the health and safety of you and our distribution center teams. Please visit our delivery page for the most updated timeframes. Thank you for your understanding.
  • We have taken additional health and safety measures in our warehouse to protect all our logistic teams and customers.
  • Our delivery services are also working hard to adapt during this time including maintaining a safe distance when delivering packages, and not requiring a signature for packages.

WHAT IS CMNLS MRKT?

  • CMNLS MRKT is a marketplace full of New and Used items we love. From vinyl toys, comics, footwear, accessories and more!

ARE MRKT ITEMS NEW?

  • CMNLS MRKT items are all new in original packaging unless specified otherwise. 

CAN I RETURN MRKT ITEMS?

  • CMNLS MRKT items are FINAL SALE. Exchanges/Returns on MRKT items are not accepted.

 

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

  • We accept PayPal and the following credit cards: Visa, Master Card, Discover and American Express.

WHEN WILL MY ORDER BE SHIPPED?

  • Orders placed Monday-Friday before 11 AM EST will begin processing the following business day, excluding holidays, and usually ship within 3-5 business days pending availability and credit verification. All orders placed after 11 AM EST will begin processing the next business day. Orders placed on Friday after 11 AM EST will begin processing on the following Monday. We will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We do not offer Saturday delivery. *DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS

HOW DO I CHECK THE STATUS OF MY ORDER?

  • You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped. This confirmation will include the tracking number for your package.

WHAT SHIPPING METHODS DO YOU USE?

  • We ship via UPS Groune. Once orders are packed and shipped, UPS packages typically take 2-8 days to arrive,  International orders typically take 8-14 days to arrive.

  • UPS GROUND: $9.00 
  • UPS INTERNATIONAL: $20+
  • FREE SHIPPING ON DOMESTIC ORDERS OVER $100

HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED?

  • CMNLS MRKT ITEMS ARE ALL FINAL SALE. EXCHANGES/RETURNS NOT ACCEPTED. CMNLS Apparel custom items are eligible for returns/exchanges, see below:

  • You have 15 days to decide if the item is right for you.
    We will refund any item(s), provided that the item(s) has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached.

  • As we are a small business, we do not offer return labels. We will provide a shipping label if needed but the customer is responsible for paying return fees and that fee will be deducted from refund cost.
  •  Products sent for return or exchange should be shipped to our warehouse address:

    110 Park Plaza Drive Secaucus, NJ 07094

  • For more info on returns and exchanges, check out our returns and exchanges page.

  • We cannot be responsible for lost or damaged packages that are sent to us for return or exchange so please retain the tracking reference number when you ship your package. Please package your product carefully when shipping it back to us.

    Caps sent back to us in an envelope or mailer will not be accepted. Please use the original box whenever possible.

HOW DO I CANCEL OR EDIT A PLACED ORDER?

  • To cancel an order you placed, please contact us through our contact form with the subject 'Order Cancelation' followed by your order number (ex. 'Order Cancelation (#1234)'). To edit an order you placed, please contact us through our contact form with the subject 'Order Edit' followed by your order number (ex. 'Order Edit (#1234)').

  • Orders must be canceled within 2 hours of purchase completion time. After 2 hours there is no guarantee we can comply with your cancellation request.

IS MY PRIVACY AND PERSONAL INFO SECURE ON YOUR SITE?

  • All payments accepted on the site are processed by PayPal, and as such, your information is protected by SSL with an encryption key length of 128 bits (the highest level commercially available).

  • The payments made via our site please see privacy policy page.

WHAT HAPPENS IF THE ITEM I ORDERED IS OUT OF STOCK?

  • All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods where demand may outweigh the amount of stock we have and we may not be able to fulfill your order. If this is the case, we will let you know as soon as possible.

HOW DO I USE DISCOUNT CODES IN YOUR SHOP?

  • Upon adding products to the cart, you can enter a discount code in the input field labeled 'discount code' and then click the 'update total' or 'apply' button.

HOW DO I GET IN CONTACT WITH YOU FOR MORE QUESTIONS?

  • If you have any additional questions, feel free to send us an e-mail at info@commonlessapparel.com.